• Free UK shipping on orders over £100!

Returns Policy

Returns Policy

We really hope you love your Otiumberg purchase, however if you’re looking to make a return then we are happy to offer a full refund or exchange within 14 days of your order

Making a return with Otiumberg is easy.

Please email hello@otiumberg.com confirming what you would like to return together with your order number.

RETURN ADDRESS

Otiumberg

Great Western Studios,

65 Alfred Road,

London,

W2 5EU

Exchange

Please state which items you would like to exchange for and why. We offer free shipping on exchanges.

Gift Returns


If you have received an item as a gift, you may exchange it for a store credit. Please email hello@otiumberg.com with the item you would like to return and the name of the person who purchased it from Otiumberg. You will receive a code and the amount is automatically deducted from your next purchase. This will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. 

Christmas Returns

To help you with your Christmas shopping, products bought from 21st November can be returned up to 15th January. This gives gift recipients plenty of time to return unwanted presents, so you can shop early without worrying. Any purchases made after the 23th December will be eligible for the normal 14 day returns period. 

Refund Conditions

  • We are unable to offer refunds or exchanges on earrings (or any other pierced jewellery).
  • Items must be returned unworn and in good and saleable condition.
  • We recommend all returns are sent using an insured and recorded delivery service with tracking and scanning.
  • Otiumberg does not accept liability for any returned goods lost or damaged in the post.
  • Please be sure to include your order number when returning the piece. 
  • Returns outside the stated time frame will only be accepted at the discretion of Otiumberg.
  • Refunds will only be made to the card used to purchase the goods with.
  • Credit and Debit Card refunds may take up to 10 working days for your bank to complete.
  • Otiumberg does not accept liability for the length of time particular banks take to process refunds.
  • Customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.