We really hope you love your Otiumberg purchase, however, if you’re looking to make a return then we are happy to offer a full refund or exchange within 14 days of your order.
Please note we are unable to accept returns on earrings due to hygiene reasons.
Making a return with Otiumberg is easy.
Please email email@example.com confirming what you would like to return together with your order number.
Great Western Studios,
65 Alfred Road,
Please state which items you would like to exchange for and why. We offer free shipping on exchanges.
If you have received an item as a gift, you may exchange it for a store credit. Please email firstname.lastname@example.org with the item you would like to return and the name of the person who purchased it from Otiumberg. You will receive a code and the amount is automatically deducted from your next purchase. This will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties.
To help you with your Christmas shopping, products bought from 21st November can be returned up to 15th January. This gives gift recipients plenty of time to return unwanted presents, so you can shop early without worrying. Any purchases made after the 23th December will be eligible for the normal 14 day returns period.